Betmica Casino Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Betmica. We describe the types of data we hold, how we process it, and the choices available to you. We take your privacy seriously and aim to be clear about our practices for account management, payments, security and customer support.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, postal address, email address and telephone number. We also store identity documents submitted during verification and any communication you send to our support team.
Technical data
We collect technical information necessary for the service to operate. This includes device and browser details, IP address, language settings, device identifiers and information about how you use the site – for example pages viewed, games played and session times.
Transactional data
Transactional data covers deposits, withdrawals, payment method details (where required to process a transaction), bet and game history and any bonus or promotion activity. We record timestamps and amounts to maintain accurate account and payment records.
Use of information
We use your data to provide and improve our services, manage your account, process payments and withdrawals, verify identity, prevent fraud and meet legal and regulatory obligations. We also use information to respond to enquiries, provide support and communicate service updates. With your consent we may send marketing communications which you can opt out of at any time.
Data protection practices
We apply technical and organisational measures to protect data against unauthorised access, accidental loss or disclosure. Measures include access controls, encryption of sensitive data, secure storage and regular staff training on data handling. Access to personal data is limited to colleagues and partners who need it to perform their roles.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, measure site performance and personalise your experience. Cookies fall into categories such as essential, performance and advertising. You can manage cookie preferences via the cookie banner or through your browser settings; blocking some cookies may affect site functionality.
User rights
You have rights under applicable data protection law, including the right to access personal information we hold about you, request correction, request deletion, restrict or object to processing and request data portability where applicable. You can also withdraw consent to marketing communications at any time.
Access, correction and deletion of data
You can update many account details from your account settings. For other requests please contact our support team via the site support form or live chat. We will verify your identity before acting on requests and will respond within a reasonable time in line with legal requirements.
Information sharing and third parties
We share data with trusted third-party service providers who help deliver the service - for example payment processors, identity verification and fraud prevention suppliers, game providers and analytics partners. We may also disclose information where required by law or to protect our rights and the safety of users.
Privacy policy updates
We may update this policy from time to time. Significant changes will be notified on the site and where appropriate via account communications. Please check this page periodically to stay informed about how we protect your privacy at Betmica.